Cancellation and Refund Policy
Last updated on 27th Feb., 2024
We encourage our customers to plan properly so that the need for cancellation of planned tours does not arise. But in case of any emergency or some issue arises, we provide our customers Cancellation as follows:
Cancellation & Refund Policy
Minimum Cancellation amount should be ₹ 3,000.00 Per Person
Time for Cancellation
Cancellations made 45 days or more before departure
Cancellations made 35 to 44 days before departure
Cancellations made 22 to 34 days before departure
Cancellations made 14 to 21 days before departure
Cancellation Fees
10% of Package Cost
20% of Package Cost
30% of Package Cost
100% of Package Cost
*Amendment –
Amendment of booked tour will be treated as Cancellation. However, minor amendments can be made on the payment of a communication charge, which will vary
from case to case.
Advance Payment Policy:
Time Period
60 Days or more Before Date of Departure
59-30 Days Before Date of Departure
29-10 Days Before Date of Departure
Advance Amount
30% of Total cost
50% of Total Cost
100% of Total Cost
Important: The booking stands liable to be cancelled if 100% payment is not received 16 days prior to departure date and received amount will be fully forfeited.
Additional Terms:
All the email conversations will be also part of your contract with us once you make the booking. Please read emails carefully and understand the contents and prices. Tour destination / route cannot change without prior notice (Amended route and tour Destination rates may be change) No refund for short stay or unveiled facilities.
No cancellation or any refund will be made if situation is beyond our control, such as bad weather, landslide, climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or national crisis, road blocks, heavy snow fall, acts of terrorism or other similar causes, strikes or problems at airlines, rails, buses, hotels or transporters,
labour unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations or due to which the customer could not reach the destination and which is beyond our control. Please take care of the belongings before leaving the car or Hotels. Company is not responsible for any loss. As per the directive given by the Government of India, all Indian/Foreign Nationals are required to provide proper proof of identification upon check in. Valid identifications documents are: Passport & Visa together, Voters Id card, Aadhaar Card, Current Driving License. All the documents must include a photograph. Hotel / camps or any kind of accommodation can deny stay if valid id proof is not provided. Company is not responsible for any ID proof related issues. For extra adult many hotels provide extra mattress also instead of extra bed. Kindly inform us in advance if you prefer only extra bed instead of extra mattress. It is presumed that the tourist is medically fit to undertake the tour. If you have certain kind of allergy (especially for food) or any serious health issues kindly inform us in advance. Many small hotels / resorts do not have lift so kindly inform us in advance if you are not comfortable with stairs. Generally, hotel check in time is 14:00 hrs and checkout time is 12:00 hrs across India. Confirm early check in or late checkout will be chargeable if not included in cost. Kindly contact hotel directly if you want complimentary early check in or late check out. Many hotels charge extra for room heater or wifi. Normal package does not include this, so in that case these charges should be paid at hotels. If meals are included in package, it will be served at set menu basis in a buffet menu / fixed / meal credit. Any items which are not in their in ideal Buffet / Fixed menu will be charged extra at the time of consumption. We shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest or any such incidents. Company is not responsible for any accident/injury/death/theft of person or property during the course of the tour.
Contact Us on Cancellation and Refund Policy:
If case of cancellation and refund, you can email us at info@drishti-enterprises.com